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Travelers change their traveling plans frequently. Because of their flexible plans, they need an affordable and relaxing flight change policy like that of Japan Airlines. This policy should cover all flight changes as their travel plans are unpredictable. They can change their plans after confirming their bookings or on the same departure date. The Japan Airlines flight change policy covers all of these flight changes.
Its flight change policy enables travelers to change their flights, dates, routes, and names. These modifications of bookings are either free or paid. Its fees depend on the fare types that travelers purchase. Therefore, before planning their journey, Japan Airlines recommends that they check all details of fares offered by the Airlines and book flights according to it.
Japan Airlines flight change policy is a set of rules and conditions applied to the facility of flight changes with Japan Airlines. This policy allows the changing of both domestic and international flights. It allows travellers to change their flights anytime and anywhere. They can change their flight timings to match their schedules.
It allows the change of destination cities for travellers wanting to visit a different city. In case travellers cannot travel on the originally booked date, then they can postpone their flights for dates that seem suitable.
This policy also secures travellers from sudden flight delays and cancellations. They do not have to worry about the loss of their money if Japan Airlines cancels their flights. It is because the airline compensates travellers either with refunds or rescheduling another flight. This airline ensures that they do not have to pay any additional cost for this flight rescheduled. Travellers can contact customer care to rebook another flight.
For any of these issues related to the modification of flight bookings, the Japan Airlines flight change policy provides a highly responsive customer care service. Travellers can contact this customer service anytime to speak about their issues and resolve them.
For the above-mentioned changes, Japan Airlines imposes the following rules and conditions:
● Japan Airlines states that travellers should make all the booking changes 20 minutes prior to their flight’s departure
● Japan Airlines will not accept any flight change request within 20 minutes of their flights’ departure. They will not be able to change their flights within this period
● Travellers of Japan Airlines can make changes to their flights through the JAL website, via phone call to the JAL service centre, or at JAL’s local airport office
● Japan Airlines allows travellers to modify their bookings after 24 hours of their flights’ departure
● Travellers cannot change their information after confirmation of their bookings. They cannot even change their names
● For any change in traveller information, they need to cancel their flights, get refunds and book a new flight
● If Japan Airlines cancels a flight and it does not have any other flight available, then the airline will book it in another airline
● Travellers cannot add a new flight after completing their bookings
The permission to change flights differs according to the International and domestic routes for which travelers have booked their flights. Even certain fares are either available or not available for some of these routes. That means, change prices also differ accordingly. Below are the examples of routes for which types of fares and change permissions are available. These examples can be taken as an estimate of Japan Airlines' flight change fee structure for international routes:
Flight fares and change permission for routes from Tokyo(Japan) to New York(United States)- The fare classes enabling changes either for free or paid are:
Special Saver:Change not permitted/non-refundable
Special:Change permitted with a fee
Semi-flex: Change permitted without a fee
Flex: Change permitted without a fee
Economy:Changes are permitted for free
● Special saver: No changes permitted
● Semi-flex: Changes permitted for free
● Flex: Changes permitted for free
Flight fares and change permission for flights from Tokyo(Japan) to Paris(France): Fare types for flights from Tokyo to Paris are:
● Standard: Flight change permitted but travelers have to pay a fee
● Semi-flex:Flight change permitted but free of cost
● Flex:Flight change permitted but free of cost
Premium Economy Class: The premium class has only the economy fare. Japan Airlines permits changes for free in this fare
Business Class:The fares in business class that allow flight changes are:
● Semi-Flex:Changes are allowed but charges are applied
● Flex:Changes are allowed but for free
Japan Airlines flight fares for domestic flights:The domestic flights of Japan Airlines have different flight fares and change fee structure than the international flights. The change fee structure that the domestic flights of Japan Airlines follow are:
● Fares that allow free flight changes: Flex, JALCARD Flex, Business Flex, Shareholder’s Flex, Remote Island Flex, Specific Route Flex, Sky Mate Fare, and Senior Citizen Fare.
● Fares that do not allow flight changes: Saver, Special saver and round trip saver
Japan Airlines applies the following service fees for changing flights. This fee applies to all the fares as mentioned above that permit flight changes:
JAL website or JAL mobile app:No change fees are applicable for all regions
● Japan: USD 37
● Canada: USD 36
● Canada: USD 36
● Switzerland: $50
● Australia: $38
<● Guam: USD 50/p>
● Philippines: USD 50
● Vietnam: USD 50
● Malaysia: USD 12
● Thailand: USD 1
Japan Airlines provides multiple options for modifying bookings. These options are also available for changing flights within the time specified by the airlines. Requests for changing flights on Japan Airlines should be raised 20 minutes before departure. After this period, these requests will be denied from accepting change requests. Under rare circumstances, the airline will allow rescheduling a flight after it departs on the original date and time. Such circumstances include flight delays and cancellations by Japan Airlines.
Within any of the above periods, travelers can change flights through multiple options offered by Japan Airlines. These are:
Manage Booking:Travellers looking to change their flights need to retrieve their bookings. They have to retrieve these bookings by clicking on the ‘manage booking option on the Japan Airlines website or on the mobile app. This option can be seen on the main homepage. Travelers can also land on the ‘manage booking’ page by clicking on the ‘reservations’ option under the menu. After clicking on this option, they have to choose between international and domestic flights.
If they have selected international flights, they have to enter their flight number, first name, last name, boarding date, and reservation number. To retrieve booking details of domestic flights, travelers have to provide their first name, last name, boarding date, carrier name, flight number, and booking number.
Login: The option of managing booking was available for both JMB and non-JMB members. On the contrary, the login option is available only for JMB members. These members can log in to their Japan Airlines account by providing their credentials. They can also log in through their social media account. After accessing their accounts, they can perform a range of activities related to their bookings. For availing of any of the flight, airport, or lounge services, they can pay for it through their preferred payment modes. Again they can log in through both their websites and the mobile app.
Japan Airlines lays down a number of rules and conditions for changing flights through the website and the mobile app. Travellers need to know these rules before changing their flights through any of these online platforms:
● Original booking should be booked through the website or the mobile app
● Travellers paid their tickets through credit cards and other payment methods operated by Japan Airlines
● The fare rules of travellers allow flight changes
● Any booking is not upgraded
● Japan Airlines bookings do not include lap infants
● Travellers are changing their flights at least 72 hours before their departure
● Bookings do not include paid seat services
Thus, through these online platforms, travellers can change their flights on the same day of the departure and within 24 hours of booking. Upon flight changes, they can also request for a refund of the remaining amount.
The online platforms sometimes do not meet all the requirements of travellers. In such cases, offline channels become alternate options. These offline channels will connect travellers with the customer care services of Japan Airlines. The executives of customer care services are aviation experts. These executives are capable of resolving all of the queries raised by travellers. They can also resolve issues related to flight changes and rebook another flight. Travellers have to contact Japan Airlines and discuss their issues with these executives. They will get immediate response and their issues will be resolved quickly. Flight change mediums they can use are:
Contact number:Travellers can contact Japan Airlines by calling on contact numbers provided by the airline. The website of Japan Airlines mentions the contact details of all the regions in which the airline operates. It has details for the countries of the following regions:
● America- USA, Canada, Central and South America, Guam
● Europe-Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Russia, Spain, Sweden, and UAE
● Asia/Oceania- Australia, New Zealand
● East Asia- Beijing, Hong Kong, Singapore, India, Thailand, Malaysia, Bangladesh
Travellers belonging to any of the above regions can contact Japan Airlines within the hours mentioned by it. On the website of Japan Airlines, they can click on the ‘contact us’ option and find their needs.
Local Airport Office: Visiting the airport office of Japan Airlines is also another option for changing flights. Representatives of this airline will help travellers in any manner. They will rebook flights either for free or charge an amount but will not consume much time. Travellers can find the addresses of these offices through the website in the ‘Contact Us’ section.
Airport Kiosk: The airport kiosk is another self-help option to reschedule another flight.
Japan Airlines mentions in its name change policy that passengers must check their bookings' correct names. It recommends that travelers should match their names with their passports during booking. Failure to match their names can cause them to fail to board their flights. If the airport authorities find that their names do not match their passports, it will stop them from boarding their flights. At a later stage, correction of names will be much more difficult for them.
Though correcting names is complex, Japan Airlines still enables travelers to rectify their names. It provides these corrections only through the service center of Japan Airlines. Travelers can also contact the travel agency from where they booked their flights to remove all the errors in their names. This airline does not allow any changing or correction of names through the website or the mobile app.
Japan Airlines enables travelers to change their bookings 72 hours before the departure of their flights. That means they can also change their bookings within 24 hours of purchase. The airline allows them to change their international and domestic flights during this period. Their outbound, inbound, and connecting flights can be changed during this period. They do not have to pay any additional cost for it. The airline will also initiate full refunds in the original form of payment.
Japan Airlines' same-day flight change policy mentions that all international and domestic flights are eligible for the same-day upgrade. For these upgrades, they must pay the change fees, fare difference, and other applicable taxes. They also have to pay service fees if they change their flights through Japan Airlines' local airport office or a third-party travel agency.
This airline opens the facility of changing flights 3 hours before the departure. The facility gets closed 20 minutes before it. Travelers will not be able to change their flights after these 20 minutes.
They can change their flights on the same date of departure through the website and mobile app. Travelers upgrading to First class on the same date of departure need to pay $54, along with the fare difference and other taxes.
Q. Does Japan Airlines have a live chat?
A. Japan Airlines has a live chat option on the website. You can open this live chat on the corner of the website. The assistants on this live chat are available for 24 hours every day. That means users can get instant responses to all of their queries. They can even get their flights rebooked through these chat assistants. You have to type in your queries related to changing a flight. After this query, your chat assistant will redirect you to the ‘manage booking’ page. For further assistance, this live chat will enable you to contact the JAL customer care executives via phone call
Q. How do I contact Japan Airlines by email?
A. The email address of Japan Airlines is available on the website. To find the email address, use the 'Contact Us' tab on the homepage. Your browser will take you to the contact page if you select this option. You will find email addresses and all the other contact details of Japan Airlines. The airline also provides an information form in which you have to mention your query and all details about you. The customer care executives of Japan Airlines will contact you via email or phone call after filling out this form.
Q. Where to find the Japan Airlines flight number?
A. You can find your Japan Airlines flight number on your e-ticket. This number was also earlier communicated to you through your email. You can check your email if you are not sure of your flight ticket number. If you have lost your ticket number, you can contact the JAL customer care service. In this way, you will be able to retrieve your flight number and log through it. Your flight number on Japan Airlines will be required to retrieve your itinerary on the website. After providing all of your details including the flight number, you can retrieve your itinerary and make desired modifications in your bookings.
Q. Can I cancel my Japan Airlines ticket?
A. You can cancel your Japan Airlines flight ticket at least 72 hours before your departure. This airline will apply cancellation fees if you cancel your flight after its booking. However, you are free to cancel your flight within 24 hours of purchase. Within this time, you can cancel your flight without paying any cancellation fee. Japan Airlines will refund your full booking amount to the payment method that was used earlier for booking.
Q. Is the Japan Airlines ticket refundable?
A. Yes, Japan Airlines offers both refundable and non-refundable tickets. If you have booked a refundable ticket, it will refund your money after you cancel your flight. You can also get a refund for the cancellation of your non-refundable ticket in case Japan Airlines delays or cancels your flight.
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