Klm Royal Dutch Airlines Flight Delayed Compensation Policy
Instances of flight delays and cancellations on KLM Royal Dutch Airlines are rare. Still, certain reasons force the airline to do so. It either delays or cancels flights as per the requirements. In these situations, the KLM Royal Dutch Airlines flight Delayed Compensation Policy saves you from any loss.
This policy includes the provision of compensation as soon as you file a claim. KLM Airlines becomes liable to pay you under this policy. However, it will not compensate if your flight disruptions were caused due to uncontrolled reasons such as bad weather.
Otherwise, it will pay you for delays of either 2 hours, 4 hours, or 6 hours. On the other hand, cancellations might be notified within 2 weeks before the day of departure. Details about compensations are given in Klm Royal Dutch Airlines Flight Delayed Compensation Policy.
Let’s understand this policy further.
KLM Airlines Compensation For Flight Cancellation
KLM Airlines entitles you to compensation after canceling your flight. It should inform you about cancellations between 2 weeks and 7 days before the departure of your flight.
During this period, your flight should be departing at most 2 hours before its departure and 4 hours before its arrival.
If you are notified of cancellations during these hours, you will be qualified to apply for reimbursement. KLM Airlines will compensate you upon your request in the following ways:
● Reroute flight under supporting conditions: Reroute to your final destination under the supporting transport conditions as soon as possible as indicated by the carrier
● Rebook flights for later dates: Klm Airlines will book you another flight at a later date according to your convenience. The ability of flight rebooking is subject to the availability of seats
● Reimbursement: Klm Airlines will reimburse you the entire booking amount, including its parts that were not used
● Meals: You will be receiving meals and refreshments in a reasonable amount
● Hotel accommodation: Your flight could be delayed for a longer duration, causing you overnight delay. In this case, Klm Airlines will provide you with hotel accommodation in partner hotels
● Communication: If there is an hourly delay in your flight, you will receive one prepaid phone card or be charged for two calls (five minutes each), two fax messages, or two emails.
What To Do When Klm Flight Is Delayed Or Cancelled?
KLM Airlines notifies you about flight cancellations either before 2 weeks or within 2 weeks of departure. You will be notified about your flight delays as soon as it is intimated to KLM Airlines. Klm will notify you about it at your given contact number. It will inform you either via SMS or email. You will be assisted in getting this notification. In response, you can request reimbursement for your booking amount due to reasons such as:
● Flight cancellations
● Flight delay of more than 5 hours
● Denied boarding against your will
The KLM Royal Dutch Airlines Flight Delayed Compensation Policy.
Allows you to request reimbursements for these reasons via the ‘Assistance and Compensation’ part of the ‘information’ section of the KLM website.
You can also get in touch with Air France or KLM for reimbursement requests, compensation claims, or any other inquiry. Use any of the options stated below.-
● Whatsapp,
● Facebook Messenger
● Customer care of Klm Airlines
Klm Claim Compensation For Flight Delay
Besides cancellations, Klm Airlines will also compensate you for delaying your flight. KLM Airlines would assist you with the offerings if it were delayed by more than 2 hours beyond its scheduled time. These offerings will be for free:
● Refreshments in reasonable amounts according to the waiting time
● Hotel accommodation in cases you are forced to stay in the connecting city due to overnight delay
● One pre-paid phone card, the price of two 5-minute phone calls, two fax messages, or two email correspondence
● If your flight gets delayed by at least 5 hours, then you can request reimbursements.
You can choose between a non-refundable transportation credit voucher and cash compensation if your flight gets delayed by more than 3 hours. The amount of this credit voucher is:
● Flights under 1500 kilometers: 350 euros
● More than 1500 km of flights within the EU, and all other flights between 1500 and 3500 km: 500 euros
● Flights of more than 3500 km: EUR 800
Whereas the amount of cash compensation is:
● Flights under 1500 kilometers: 250 euros
● Over 1500 km of flights within the EU are free of charge, and all other flights between 1500 and 3500 km cost 400 euros.
● Flights of more than 3500 km: EUR 600
Klm Claim Processing Time
KLM Airlines allows you to apply for reimbursements if it delays your flight by more than 90 minutes. You can apply for it in case of flight cancellations. KLM Airlines provides online compensation and refund forms on the website.
If you have any queries regarding flight delays and cancellations, then you can contact the customer care of Klm Airlines. This customer care is available on phone calls, SMS, WhatsApp, and Facebook Messenger.
After you create a request, KLM Airlines will process refunds and compensations within 2 to 4 weeks. It will process the requested amount in the form of payment that you used at the time of booking.
What is the 24-hour rule for KLM?
KLM Airlines must inform you about your flight cancellations at least 2 weeks before its departure. Notifying you in advance would avoid the inconvenience that would have been caused as a result of the cancellation of flights on which you were about to travel.
If you were informed before, then you can request Klm to arrange for another flight or, otherwise, refunds.
KLM Airlines sometimes needs to inform you about cancellations at least 24 hours before your flight’s departure. In this case, the airline must offer an alternate flight or refund the ticket, meals, and beverages or refunds as requested by you.
Should a domestic flight be delayed by more than six hours, KLM should make arrangements for a substitute flight or issue a refund as a form of compensation. It will compensate when the delayed status is conveyed to you within 24 hours of the scheduled departure.
How Do I Claim Compensation From KLM?
Klm Airline will not pay you the compensation amount for your canceled or delayed flight at the airport. You have to contact the customer care of Klm Airlines in this case. For cancellations, you can choose to receive the compensation amount of:
Non-Refundable Transportation Credit Voucher
● Flying less than 1500 km: EUR 350
● More than 1500 kilometers of travel within the EU, and all other flights between 1500 and 3500 kilometers: 500 euros
● Flights of more than 3500 km: EUR 800
Cash compensation
● Flights under 1500 kilometers: 250 euros
● More than 1500 kilometers of travel within the EU, and all other flights between 1500 and 3500 kilometers: EUR 400
● Flights of more than 3500 km: EUR 600
Passenger Rights When Klm Flight Is Delayed?
KLM Royal Dutch Airlines Flight Delayed Compensation Policy avails passenger rights for you. After verifying that KLM Airlines was at fault for the delay or cancellation of your flight, you may exercise these rights. If it is not at fault, then you will not be able to file any compensation claim. But if this airline is at fault, then you have all the rights to:
● Get your flight rebooked at no cost from Klm Airlines
● Receive a reasonable compensation amount
● Request for reimbursements
● Get access to meals, beverages, vouchers, and medical assistance.
● Overnight hotel accommodation if your flight gets delayed for more than 5 hours
You can enjoy these rights under these conditions:
● Your Klm ticket is confirmed
● Klm flights should be checked-in at least 45 minutes before the departure of your flight
● Your flight was booked with a fare that is available to the public
● You can also apply for compensation if your flight was booked under a frequent flyer program
● You are completely registered at the designated time, or if none is specified, no later than forty-five minutes before the scheduled departure time;
● Your flight should either be departing from an airport of the European Union destination or arriving from a third country to an airport in the EU.
