Lufthansa Airlines Delay Compensation Policy

Lufthansa Airlines Delay Flight & Cancellation Compensation Policy ensures you fair compensation after delaying or canceling your flight. Through this policy, Lufthansa Airlines pays for cancellations and delays according to your passenger rights. In this case, it conforms to the EC261 law of the European Union.

This law provides you your rights to claim compensation after Lufthansa Airlines delays or cancels their flights. It enables you to rebook another flight or apply for a refund. Lufthansa will also pay a rightful amount as compensation.

Besides, Lufthansa also holds the right to deny compensation according to conditions mentioned in this law. It cannot accept claims if it is forced to cancel or delay flights due to uncontrollable reasons such as bad weather.

Thus, Lufthansa Airlines Delay Flight & Delta Cancellation Compensation Policy has been described further here.

What Is Lufthansa Airlines Delay Flight Compensation Policy?

Lufthansa Airlines Delay Flight Compensation Policy is a detailed guideline on steps to take after your Lufthansa Flight Gets Cancelled or Delayed. This policy gives you the right to Claim Compensation on Lufthansa Airlines. You are entitled to these rights defined in the law of EC 261/2004, which was laid down in 2005.

According to this law, Lufthansa Airlines allows you to claim as much as €600 as compensation for your flight’s delay. This amount is calculated on the basis of distance and late arrival time from the original time. Lufthansa is liable to compensate you because your flight’s schedule was disrupted because of its failure.

The law of EC261 applies to the following conditions

● The law applies to flights departing and arriving in any European nation

● You have confirmed reservation on the flight concerned

● You have checked in for your flight 45 minutes before departure

● You are traveling on a fare that is available to the public

● Denied boarding due to the overbooking of your flight

Length of delays

● More than 4 hours delay of flights scheduled for the distance of more than 3500 km

● At least 3 hours delay of flights departing for the distance between 1500 and 3500 km

● At least 2 hours delay of flights departing for the distance up to 1500 km

Lufthansa Airlines will compensate you in the following conditions after canceling your flight:

● Lufthansa informs you about cancellation between 14 to 7 days before the departure of your flight

● You are informed about a delay within 14 to 7 days when it was departing in 2 hours and arriving 2 hours late

● If you are informed about flight cancellation within 7 days when it was departing in 1 hour and arriving 2 hours late

Lufthansa Airlines is not liable to compensate for flight delays due to these unexpected reasons:

● Poor weather conditions

● Political instability

● Strikes

● Security risks

● Unexpected deficiencies in-flight safety.

How To Find A Solution Quickly After Lufthansa Delay Flight?

Lufthansa Airlines entitles you to apply for compensation after delaying or canceling your flights. It complies with the law of EC261 to permit you to apply for compensation. You can apply for it after acknowledging your rights laid down by EC261. If you hold the right, then you can claim compensation in the following ways:

Online Compensation Form: The website of Lufthansa Airlines enables you to fill up an online form. You can find this form in the following ways:

● Open the website of Lufthansa Airlines

● Click on the ‘Help’ tab on the website’s homepage

● Under the ‘flight canceled or postponed’ menu, click on the option of ‘check compensation claim after flight disruption.’

● Answer the queries asked on the page ‘Application for compensation and reimbursement in the event of flight irregularities’

● Submit the form after answering the queries

Lufthansa Airlines Customer Care: Lufthansa Airlines customer care is available for you via the modes of phone call and chat assistance. You can contact this customer care through any of these methods. Chat assistants and contact numbers of Lufthansa Airlines are available in these ways:

● Click on the ‘help’ tab on the homepage of Lufthansa’s website

● On the ‘help and contact’ page, click on any of the topics for which you need to contact

● You can select between chat and call after clicking on the required topic to connect with any Lufthansa customer care representative

There are certain conditions due to which this airline is liable to compensate you. Under these conditions, Lufthansa gives you the right to claim it via the online form or by contacting customer care. You can apply for compensation and refunds after acknowledging these rights.

Lufthansa Airline Gets Refund Back After Delay Flight

You can choose to apply for refunds if your Lufthansa flight gets delayed or canceled. After examining your application for a refund, Lufthansa Airlines will process the original amount of the booking. Along with this amount, you will also get refunds of tax fees. Unused parts of your ticket will be refunded by Lufthansa Airlines. Refunds can be applied in the following ways:

● Click on the ‘help’ tab on the homepage of Lufthansa Airlines website

● On the ‘help and contact’ page, click on the option- of getting a ticket refunded on a canceled or postponed flight

● Click on ‘request refunds’ option and apply for refunds

● Lufthansa will refund the requested amount within 7 to 10 business days

How Much Does Lufthansa Pay For Delayed Flight?

Lufthansa guarantees you compensation after delaying your flights for longer hours. It becomes liable only if disruptions are caused due to failed measures to control the obstacles. In other words, it will compensate you if it is responsible for your flight delay. The following forms of compensation include:

● Meals and refreshments in a reasonable amount

● Hotel accommodation

● Transport facilities

● Two brief telephone calls, emails or faxes

● Refund the entire booking amount within seven business days

The amount of compensation according to the length of delays:

● €250 for distances up to 1500 km

● €400 for travel times ranging from 1500 to 3500 km

● €600 for distances of more than 3500 km

What Happens If Your Flight Is Cancelled?

Lufthansa Airlines can cancel your flights due to reasons that could have been controlled by the airline. For compensation, it will be responsible to pay you in the following conditions:

● Lufthansa Airlines canceled your flight due to technical failures or staff issues

● You were informed about your flight cancellation within 14 to 7 days of the departure of your flight

You will not be entitled to compensation due to the following reasons:

● Lufthansa Airlines informs you about your flight delay 14 days before the departure of your flight

● You were informed about your flight cancellation 7 days before the departure, and it was departing in 1 hour

● Lufthansa Airlines informs you about your flight delay within 14 to 7 business days, and it was departing in not more than 2 hours

How Much Compensation Can You Claim?

Lufthansa Airlines Delay Flight & Cancellation Compensation Policy compensates you on the basis of various factors:

● Length of delay

● Distance of flight

● Time of notification about your flight cancellation

● Reasons for cancellation and delay

These factors determine the following type and amount of compensation in the following forms:

●    Rebooking of an alternate flight:  Lufthansa Airlines will rebook an alternative flight on the earliest available time and date. This airline also provides you the option of rebooking your flight on your own. You can apply for its rebooking on the website or the mobile app of Lufthansa Airlines. 

●    Amount of compensation: For the extended delays, Lufthansa Airlines will pay you as much as €600. This amount will be calculated on the basis of the length and the distance of delays

●    Refunds: If you do not wish to travel further, then you can apply for refunds. Lufthansa Airlines will refund you the entire amount after viewing your refund application

Related Pages

• Lufthansa Airlines Flight Check-In Policy
• Lufthansa Airlines Flight Change Policy
• Lufthansa Airlines Flight Cancellation Policy

Frequently Asked Questions